Refund policy

At House Of Lakhs, we want you to feel confident about your purchase. Please read the following terms before requesting a return.

Return eligibility

You may request a return within 7 calendar days of receiving your order. Items must be unused, unworn, unwashed, unaltered and in their original condition, with all tags and original packaging included. Sarees must retain their attached, uncut blouse piece, where supplied.

Items that have been customised, stitched, altered, or had fall and pico work completed at your request are not eligible for change-of-mind returns. This does not affect your rights if an item is defective, damaged or incorrectly supplied.

How to request a return

Contact House Of Lakhs using the contact details on our website within the 7-day return window. Include your order number, the item you wish to return and the reason for your request. For damaged, defective or incorrect items, please include clear photographs if available. An unboxing video is not required to report an issue.

Please do not send an item back without contacting us first. Once your return is approved, we will provide the return address and shipping instructions. Please dispatch the item within 7 calendar days of approval and retain proof of postage and tracking.

Return shipping costs

For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law. Please use a trackable shipping service.

If we supplied an incorrect, damaged or defective item, we will arrange return shipping at our expense or reimburse reasonable return shipping costs agreed with you in advance. Where a refund is due for our error, it will include the applicable original shipping charge.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if there is a problem. We will review the issue and arrange an appropriate replacement or refund. The return windows in this policy do not limit any rights you have under applicable consumer protection law.

Handloom characteristics and colour

Handloom textiles may feature slight variations in weave, texture and motifs that are part of their handmade character. Colours may also appear different depending on lighting and screen settings. These characteristics do not automatically mean an item is defective, but please contact us if you believe your saree has a fault or differs materially from its description.

Refunds

We will inspect your return and notify you whether the refund has been approved within 5 business days of receiving it. If approved, we will initiate the refund to your original payment method within 7 business days of approval. Your bank or payment provider may take additional time to credit the amount.

For cash-on-delivery orders, we will agree a suitable bank-transfer or UPI refund method with you. Never share your PIN, password or OTP to receive a refund.

If you have not received your refund within 10 business days of our refund confirmation, please contact us with your order number so we can help.

Exchanges

If you would like a different saree or colour, contact us within the return window. Exchanges are subject to eligibility and stock availability. If an exchange is not available, an eligible return can be processed for a refund.

Order cancellations

Please contact us as soon as possible if you wish to cancel an order. We can accept cancellations before dispatch, provided any requested customisation has not started. If your order has already been dispatched, the return terms above apply.

Your statutory rights

Nothing in this policy excludes or limits your rights under applicable consumer protection laws. Where those laws provide additional cancellation, return or refund rights, those rights take precedence.